Refund Policy

Refund requests are reviewed based on the purchased service, class status, teacher allocation, content access, and whether the learner has already attended or used the paid service.

If Cevour is unable to provide a paid class or service after payment, the user may be eligible for a refund or an alternative class arrangement.

If a duplicate payment is received for the same order, Cevour will verify the transaction and initiate a refund for the duplicate amount where applicable.

For failed transactions where money is debited, users should first check the payment status with their bank or payment provider. Cevour will assist with verification when a transaction reference is shared.

Refunds may not be available after substantial course access, completed live classes, downloaded materials, misuse of the platform, or missed classes caused by the learner without prior notice.

Free demo classes do not carry a refund value because no payment is collected for the demo itself.

Approved refunds are generally initiated within 7 working days after verification.

The final credit timeline depends on the bank, card issuer, UPI provider, wallet provider, or payment gateway involved in the transaction.

To request a refund, contact Cevour through the Contact page with your registered email, phone number, order details, payment reference, course name, and reason for the request.

Cevour may request additional details to verify the transaction and determine refund eligibility.